Return & Exchange

At Safyrah, we aim to deliver products that meet your expectations and premium standards. Each item is checked carefully before dispatch, but if an issue arises, our return guidelines ensure a fair and smooth process.

All products purchased from our Site can be exchanged within 07 days after order delivery, strictly under the following conditions:

Eligibility for Return or Exchange

• The product received is damaged, faulty, or defective at the time of delivery.
• The received product(s) differed from your original order.
• An exchange request is made for a different available design or color (subject to stock availability).

Important Conditions

• Notification Window: Any damage, defect, size issue, or incorrect delivery claim must be reported to our team within 07 days of receiving the parcel. No claims will be entertained after this period.
• Product Condition: The product must be unused, unwashed, and in the same condition in which it was delivered.
• Packaging & Tags: The product must be returned in its original packaging with all Safyrah tags, labels, and accessories completely intact.
• Non-Returnable Items: Items damaged due to customer use, mishandling, or washing cannot be returned. Products purchased during clearance sales or final sale promotions are strictly non-returnable and non-exchangeable.

Courier & Shipping Charges

• Fault-Based Claims: If the item received is damaged, faulty, or incorrect, Safyrah will fully bear all return shipping and replacement delivery costs.
• Design/Color Exchanges: If the product delivered is 100% correct and fault-free (as our articles are designed in versatile free-size), but you wish to exchange it for a different design or color choice, the customer will be responsible for paying both the return shipping and resending charges.

Refunds

• We will offer either an exchange for the same product (subject to availability) or a store credit/voucher that you can use for any future purchases on our website.
• A cash refund will only be processed if the product received was damaged or incorrect.

How to Process an Exchange

1. Report the Issue: Contact our customer care within 07 days of delivery via email at info@safyrah.com or message us on WhatsApp at +923147444801. Please include your order number.
2. Verification: Our team will ask for pictures and clear details of the issue to verify the claim.
3. Return Shipment: After successful verification, our team will guide you on how to securely pack and send the product back to our facility.